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Table of contents

• Agreeing
• Answering-the-Telephone
• Anxiety
• Apologizing-and-Taking-Responsibility
• Bars
• Basic-Social-Encounters
• Business-Pleasantries
• Children
• Comments-and-Phrases
• Communication-Barriers
• Complex-Matters
• Conversational-Encounter
• Dealing-with-Unpleasantness
• Disagreeing
• Discussion-and-Resolution
• Disputes
• Education
• Ending-a-Conversation
• Family-Matters
• Feelings
• Focusing-Attention
• Food-and-Drink
• Forgiving
• General-Pleasantries
• Good-Byes
• Greetings
• Guests-and-Hosts
• Health-and-Appearance
• Home-Cooking
• Home-Life
• Impolite-Encounters
• Introductions
• Lauching-the-Conversation
• Making-Friends
• Miscellaneous-Expressions
• Personal-Matters
• Plans-and-Projects
• Polite-Encounters
• Prefaces
• Restaurants
• Returning-Thanks
• Shopping
• Showing-Gratitude
• Sickness
• Small-Talk
• Special-Occasions
• Stores-and-Shops
• Telephones-and-Mobile-Devices
• Telling-Time
• The-Senses